Jun 14, 2026 10:05 AM Good morning Berg. Thanks for being a valued PayPal customer for over 22 years. Did you know that PayPal Assistant can help you resolve most of your issues quickly and efficiently? Just let us know how we can help. agent Before I connect you with someone, could you please tell me what you need help with today? I may be able to assist you right away. payment problem I'm sorry to hear that. Could you tell me a bit more — was your payment declined when you tried to pay, or is there a different issue like a missing payment, a dispute, or something else? source of payment coming from wrong bank I can help with managing your bank accounts. What would you like to do? Add a US bank account Verify a bank account Remove a bank account Answer questions about banking agent Could you share a bit more about what's going on? I'll do my best to help. no I'm happy to help. Please provide more details about the issue you are experiencing. no, agent Would you like to chat with a Customer Service agent? Estimated wait time is up to 9 minutes. yes Hello! Thank you for contacting Paypal Messaging. My name is Letecia, and I'll be happy to assist you today. Please allow me a moment to review your account and previous contact history. Kindly stay connected while I do so. hi Hi Berg can you tell me more about this transaction. Jun 14, 2026 10:11 AM It looks like we haven't heard back from you. Just to check, are you still there? If we don't receive a response within the next 2 minutes, this chat session will automatically close. hi Are you there? Which transaction are you referring that went to the wrong bank. June 5, to eBay amount: about $255 I'm not disputing the charge, only the way it was paid. I meant for it to be paid from my PP account, NOT my bank! This is a problem for me as I've found charges going back to December 2025 which began to be paid *silently* out of my Chase account and not my PP balance. This regardless of whether funds are available in my PP. Jun 14, 2026 10:17 AM It should not be happening let me check the transaction and will get back to you. Can you restore my settings to their state prior to Dec. 2025? I've taken the precaution of removing any cards. And, at eBay have gone through lengthy chats to ensure there is nothing funny going on there. Which they assure me is the case. Upon checking your account it was enrolled in the recurring payment and it's already cancelled. Can I now safely buy and not be surprised by PP? As long as you have enough balance to cover the payment it should be working but let me check if there is an ongoing issue from us. Jun 14, 2026 10:23 AM It looks like we haven't heard back from you. Just to check, are you still there? If we don't receive a response within the next 2 minutes, this chat session will automatically close. hi again, was logged out anomalously. Are you still there? Yes, I'm still here, and asa I can see you removed you bank and cards link to your account. I was saying that my settings for recurring payments will pay out of my PP if funds are there. Yet I've had several sales in which, anomalously, payment is made from my bank. Even though I have funds in PP. Can you look into this? Latest instance, June 5. Let me double check your recurring payment if it was updated to your Paypal Balanceas the payment method. What is going on, please. This is potentially a grave problem as I: 1) Am surprised by the source of apyments. 2) Rely on my bank account to pay rent every month. Jun 14, 2026 10:29 AM 3) Have been trying for days, dealing with eBay and PP to resolve this. The payment method set for your recurring payment was Paypal Balance. 4) Have had to use t he expedient of unlinking banks from PP. 5) May even, if this continues, to tell my bank to not pay such charges. Why is this going on? Is there a setting I'm missing? From what I see, my PP balance should ALWAYS be the first source. As has been the case for decades. When I can check if there is an open ticket for wrong funding sourse it's all closed now. For eBay since you cancelled the recurring payment whenever you make a purchase it will be from your Paypal Balance. OK, thanks, bye. Do send a transcript. This conversation has been closed.